Frequently Asked Questions

Yes. You must be at least 18 years of age, or the higher minimum required by the operator's applicable licensing jurisdiction, to register and use 75ak. We require identity verification to confirm age before withdrawals are processed. Meeting the 18+ requirement does not make gambling lawful under Pakistani law — local laws, including the Prevention of Gambling Act, 1977, may restrict participation regardless of age.

KYC verification requires a government-issued photo ID — your National Identity Card (CNIC), passport or driving licence — along with proof of address dated within the last three months, such as a utility bill or bank statement. In some cases we may ask for proof of your payment method. All documents must be clear, complete and unedited.

No. Each individual may hold only one registered account on 75ak. Multiple accounts — whether under the same name, different email addresses or different payment methods — are strictly prohibited. Duplicate accounts may result in suspension of all associated accounts, forfeiture of balances and permanent exclusion from the platform.

On the login screen, click "Forgot password?" and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. Follow that link to choose a new password. If you do not receive the email, check your spam folder or contact support at [email protected].

A minimum deposit amount applies and is displayed in PKR at the point of deposit in your account dashboard. The minimum may vary by payment method. Deposits below the applicable minimum will not be processed. All amounts are shown in Pakistani Rupees (PKR) for your convenience.

Withdrawal processing times vary depending on the payment method you use and the completion of any outstanding KYC verification. Once approved from our side, the time for funds to arrive depends on the policies of the receiving wallet or bank. We do not guarantee specific timelines as these are partly outside our control. Contact support at [email protected] if a withdrawal has been pending longer than expected.

A withdrawal may be held for several reasons: pending KYC verification, incomplete wagering requirements on an active bonus, a compliance or fraud review, or a mismatch between your deposit method and requested withdrawal method. Log in to your account to check for any pending verification steps, or contact our support team who can advise on the specific reason for your case.

75ak does not charge platform-side fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or cryptocurrency network may apply their own transaction fees, which are outside our control. Cryptocurrency withdrawals are subject to network gas fees which vary by market conditions. Always check with your payment provider for any applicable charges on their end.

Yes. 75ak offers live in-play betting on a wide range of sports events, including cricket matches ball by ball. In-play markets update in real time as the game progresses. Odds shift frequently during live betting, so the odds displayed when you place your bet are the ones that apply — they are locked in at the moment of confirmation, not at the moment you first view them.

The 75ak casino section includes live dealer games — such as live roulette, live blackjack, live baccarat and live game shows — as well as a wide catalogue of slot games from multiple providers, plus table game variants and specialty games. The live casino is streamed in real time from professional studios. Game availability may vary based on your account status and applicable licensing conditions.

Live cricket betting on 75ak lets you place wagers on match outcomes, specific over results, run totals, wicket markets and more — all while the game is in progress. Markets are offered on PSL, ICC events, domestic T20 leagues and international Test and ODI fixtures. Odds update ball by ball. Bets placed are final once confirmed by the system; changing your mind after confirmation is not possible.

If a cricket match is abandoned, cancelled or rained out without a result being reached, bets are settled according to the sport-specific rules published on the 75ak platform. In most cases where no official result is declared within the applicable void period, stakes are returned to your account. Specific void rules may differ between match-winner markets and in-play segment markets — check the rules in the bet slip or sports rules section.

A wagering requirement — also called a rollover — is the total amount you must bet before bonus funds or bonus-derived winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in qualifying bets before withdrawal. Those figures are illustrative; check each promotion's specific terms for the exact requirement and which games contribute toward it.

No. Different game types contribute at different rates toward completing a wagering requirement. Sports bets typically contribute at a higher rate than casino games, and certain game categories — such as some live dealer games or jackpot slots — may contribute at a reduced rate or not at all. Contribution rates are listed in each promotion's specific terms. Check before you start playing with bonus funds.

Each promotion includes a maximum bet limit that applies while a bonus is active. Placing bets above that limit is a breach of the promotion's terms and may result in the bonus and any associated winnings being voided without notice. The maximum bet limit is stated in each promotion's specific terms. If you are unsure whether a bet amount is within the limit, contact support before placing it.

Yes. All 75ak bonuses carry an expiry date or time window. Bonus funds not used and wagering requirements not met within the applicable expiry period will be forfeited automatically. The expiry window is specified per promotion and cannot be extended. Check the terms of any bonus you claim and plan your play within the expiry period to make full use of the offer.

Self-exclusion closes your account for a defined period — 30 days, 6 months, 1 year or permanently. Once activated, login and betting are immediately blocked and cannot be reversed during the selected period. Real-money balances are held and can be requested for withdrawal after the period ends. Creating a new account during an active self-exclusion breaches our Terms & Conditions. Permanent exclusions cannot be reversed under any circumstances.

No. 75ak is not licensed, approved, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani governmental or financial authority. Online gambling may be restricted under the Prevention of Gambling Act, 1977. This is not legal advice. Users are solely responsible for verifying whether using 75ak is lawful in their location before registering.

75ak uses TLS/SSL encryption for all data transmitted between your device and the platform. Passwords are stored using industry-standard hashing. KYC documents are encrypted at rest. Access to personal data is restricted to staff who require it for their role. For full details on how your data is collected, stored and used, read our Privacy Policy.

Contact 75ak support immediately at [email protected] or via live chat. Our team can temporarily lock your account while the issue is investigated. Change your password and review recent account activity as soon as possible. Enable two-factor authentication if it is not already active. Never share your login credentials or 2FA codes with anyone, including people claiming to be 75ak staff.

You can reach the 75ak support team 24 hours a day, 7 days a week via live chat on the platform or by emailing [email protected]. Assistance is available in English and Urdu. For responsible gambling tool requests — including urgent self-exclusion — state this clearly in your message and it will be prioritised. We aim to respond to all email enquiries promptly.